Our Promise


Our Promise

At The Stork Nest, we make a simple promise to our customers: that you should always expect to shop online with complete confidence across every aspect of our business.

This Promise means that we always strive to provide the highest standards of customer service, whilst maintaining our integrity as a company serving savvy Australian shoppers.

Our Promise is to offer new, exciting and fresh products for babies, toddlers, kids and their discerning mums and dads - all delivered pain free and direct to our customers’ door.

Our Promise is to offer competitive prices on the best national and international brands, and match those of other Australian retail stores and their online sites. Should you find a lower price for the same product elsewhere, we’ll happily match it*.

Our Promise is to ensure our customers are satisfied with their purchases. If you are not entirely satisfied you can simply return the product to us and we will provide you with an exchange, refund, or repair in line with the The Stork Nest Return Policy.

That's why you can shop with confidence at The Stork Nest every day!

* Price matching is only provided where the product is identical and any offers made by The Stork Nest are also identically available from our competitor’s store or on their website, plus the product is currently available and in stock. The Stork Nest Price Promise does not extend to stand-alone online retailers, auction sites, fire or liquidation sales, rack, clearance or warehouse outlets, or similar.

 

The Stork Nest Price Promise

 

  1. Our promise is that you can shop with confidence at The Stork Nest every day.
  2. We offer competitive prices and match those of Australian retail stores and their online sites.
  3. We set our prices against our competitors and keep regular checks on what is happening in the marketplace.
  4. We appreciate you may wish to shop around and look for the best possible price, and that’s why we offer you our Price Promise. If you do find the price for an item stocked in The Stork Nest more cheaply at another Australian retail store or its website, provided that the following conditions are met, we will match it:

    4.1. the product must be identical in brand, model, colour and fabric where applicable;
    4.2. the product is currently in stock at The Stork Nest;
    4.3. the product is subject to an identical offer, and any offer made by The Stork Nest is also available from the competitor at the competitor’s price;
    4.4. the product has the same warranty terms and conditions;
    4.5. the product has the same credit terms; and,
    4.6. the product has the same payment terms.

  5. The Stork Nest Price Promise does not extend to any product which:

    5.1. is from a stand-alone online retailer (or pure-play website);
    5.2. is part of a liquidation or end-of-range sale;
    5.3. is from a rack, warehouse or clearance outlet or centre;
    5.4. is part of an auction or from an auction site;
    5.5. is a ‘second hand’ or ‘imperfect’ item; or,
    5.6. has to be ordered on a customer special order where the item is not part of the current range at The Stork Nest.