FAQs


FAQs

Q: How long will it take for my order to arrive? A: There are two options for delivery in Australia: For Standard Delivery of items we currently use Australia Post's e-Parcel system. We aim to despatch your order with 48 hours unless ordered on a weekend. Standard orders should be received within 5-10 business days. If your item is sent straight from the distributor we will notify you of this and you will receive your item from a courier of their choosing. If you have also ordered items that ship from our warehouse you will receive two separate packages. One from us using E-parcel and one from the distributor's courier. We also offer Express Postage using the Australia Post's Express system. Express Post is not available for orders weighing over 5kgs. We aim to despatch your order with 24 hours unless ordered on a weekend. Express orders should be received within 3 business days, if not sooner.
Q: How much is your postage? For postage costs click here
Q: What is a Promo Code? A: We may send special offers where you can use promotional codes. Promotional codes or 'Promo Codes' entitle you to receive discounts on items between certain dates. To use a Promo Code offer, simply go to your Nest and type the code into the Promo Code area during checkout. Please ensure you read any Promo Code Terms and Conditions.
Q: Why isn't my promo code working? A: If a promotional code that you have received is not working, firstly check that it has not expired. Secondly, check that it is valid for the particular products in your shopping bag. Some products sold on this website are excluded from any promotions which discount the price or the delivery fee associated with the product. Examples of this are Bundle Buys, Gift Cards, and items sent to you direct from our supplier. Furthermore, any item with a delivery surcharge (such as large items and personalised products) are excluded from promotions which discount the delivery fee.
Q: I have been sent an incorrect item or a missing an item. What should I do? A: In regards to missing items, we ask that you check all the packaging thoroughly and check that small items have not been placed inside large items! If you still cannot find an item or have an incorrect item please contact us at your earliest convenience by clicking here to email, or you can call us on our toll free number 1800 777 107.
Q: The item I have received is faulty - what can I do? A: We apologise for the inconvenience this has caused you. In most cases if the item was purchased in the last six months we can offer a refund or exchange if the item is deemed faulty. Please contact us at your earliest convenience by phone 1800 777 107 or clicking here to email us. Please include your details, the order number and the product number of the item. Our Team will take care of it.
Q: Exchanges - I would really like to swap one of the products I bought - what do I do? A: The Stork Nest team would be happy to help. For further information on returns click here.
Q: What happens if an item I purchased sells out and ends up being unavailable? A: It is possible that an item you purchased on this site becomes sold out after your shopping list has been submitted. We try to avoid this frustration as much as we can. If this does occur we will contact you and ask if you would like one of three options; an alternative product, have the item placed on backorder if we are able to source another or refund the product.
Q: I have an item on backorder, when is it due? A: Please email us with your order number and the item details by clicking here and we will let you know.
Q: Is it possible to send my backorders all at one time? A: Unfortunately, we are unable to send your backorders all together. Please note that all backorders are sent to you at no extra charge for delivery.
Q: Gift Vouchers - I have a Bambini Pronto Gift Voucher - can I still use it? A: Of course! Please contact our friendly customer care team by clicking here and we will organise this for you!